The challenge
When our team took over this Amazon Canada store in October 2021, it was empty. It had a backlog of customer complaints and a run of negative reviews, in a marketplace that works differently from the U.S.
What we did
- 01
Customers first
We contacted customers to resolve every open complaint and turned the negative feedback around, so the store's reputation stopped working against it.
- 02
A catalog built for Canada
We studied how the Canadian marketplace works and rebuilt the product selection around what actually sells there. The buying budget started tight and has grown to about $30,000 a month as products proved themselves.
- 03
Run day to day
Our team manages the store every day. When an opportunity needs more inventory, the owner approves the funds and we move.
The results
The store went from stagnant to growing, beat its sales goals, and brings in new sales every month. Our team still runs it today.
